• All bookings are subject to vehicle availability and confirmation by Jannat Transporters.
• Customers must provide accurate travel dates, pickup and drop-off locations, passenger details and contact information.
• A booking is confirmed once acknowledged by our team and any agreed advance payment has been received.
• Vehicle models may vary depending on availability. A similar-category replacement may be offered, subject to customer approval.
• Customers should verify their itinerary, vehicle category, travel dates and agreed fare before the journey begins.

• An advance payment may be required to confirm the booking.
• The remaining balance must be paid according to the agreed payment schedule.
• Additional services, route changes, extra sightseeing or extended vehicle usage may attract extra charges.
• Tolls, parking, local union taxi charges, permits and other expenses are included only when expressly stated in the confirmed quotation.
• Applicable taxes will be charged as specified in the booking confirmation.
• Customers are encouraged to clarify all additional charges before travel.

• Customers should inform Jannat Transporters as early as possible when cancelling a booking.
• Cancellation charges depend on the cancellation date, the confirmed booking terms and expenses already incurred.
• Non-refundable payments made to third-party providers may be deducted from any eligible refund.
• No-shows, last-minute cancellations or failure to arrive at the agreed pickup point may be treated as cancellations.
• Eligible refunds will be processed through the original or mutually agreed payment method within a reasonable processing period.

• Vehicles are provided for the agreed destinations, routes and duration.
• Standard sightseeing bookings cover the itinerary and operating hours specified in the quotation.
• Additional hours, late-night usage, route extensions and extra sightseeing stops may incur additional charges.
• Overnight driver accommodation and outstation expenses will be handled according to the confirmed package terms.
• Vehicles must not be used for unlawful activities or purposes prohibited by applicable law.

• Some destinations around Gulmarg, Pahalgam and Sonamarg may have local taxi regulations or restrictions on outside vehicles.
• Specific sightseeing points may require local union taxis, authorized vehicles, guides or additional permits.
• Local taxi charges, pony rides, guides and optional activities are payable separately unless expressly included in the quotation.
• Access to tourist attractions may change due to weather, road conditions, government regulations or local administrative decisions.
• Entry to restricted sightseeing areas cannot be guaranteed.

• Customers must provide accurate flight details for airport pickup and drop services.
• Flight delays, cancellations and arrival changes should be communicated as soon as possible.
• Waiting beyond the agreed allowance may incur additional charges.
• Customers should remain reachable and be ready at the agreed pickup point.
• Additional trips or changes to the confirmed transfer arrangement may attract extra charges.

Weather in Kashmir can change quickly, particularly during winter and snowfall. Heavy snowfall, landslides, road closures and traffic restrictions may affect the itinerary.

• Passenger safety takes priority over the original itinerary.
• Drivers may delay, modify or discontinue a journey when conditions are unsafe or authorities restrict movement.
• Alternative accommodation, transportation or revised routes may involve additional costs.
• Any practical alternative arrangements and related expenses will be discussed with the customer.

Customers are expected to:

• Follow traffic laws and the driver's reasonable safety instructions.
• Use seat belts wherever provided and required.
• Treat the vehicle and driver respectfully.
• Avoid smoking where prohibited, carrying illegal substances or engaging in unlawful activities inside the vehicle.
• Not carry prohibited or dangerous items.
• Ensure children are supervised throughout the journey.
• Inform the company about special luggage, accessibility needs or other relevant requirements in advance.

Customers may be responsible for damage caused by their negligence or intentional misconduct, subject to applicable law.

• Customers are responsible for their luggage, valuables, travel documents and personal belongings.
• Please check the vehicle before leaving at each destination.
• We will make reasonable efforts to help locate lost items but cannot guarantee their recovery.
• Oversized luggage or equipment should be disclosed in advance to ensure adequate vehicle space.

• We aim to provide courteous drivers and properly maintained vehicles.
• Drivers must follow applicable traffic laws and safety regulations.
• Customers must not request dangerous driving or violations of traffic rules.
• Vehicle allocation is subject to availability and operational requirements.
• If a mechanical issue occurs, we will make reasonable efforts to arrange a replacement or alternative solution, subject to availability and local conditions.

• Travel to restricted or permit-controlled destinations, including designated areas around Keran and Gurez, may require prior authorization.
• Customers must provide valid identification and any documents required by authorities.
• Access depends on permits, security conditions and local administrative instructions.
• Inclusion of a destination in an itinerary does not guarantee entry into a restricted area.
• Permit-related expenses will be communicated wherever reasonably possible before travel.

Travel services may be affected by circumstances beyond our reasonable control, including:

• Heavy snowfall, rain, landslides, floods or other natural events.
• Roadblocks, traffic congestion, accidents or road closures.
• Government restrictions, security advisories or administrative orders.
• Strikes, civil disturbances or emergencies.
• Flight delays, cancellations or disruptions to third-party services.

We will make reasonable efforts to assist with alternatives where practical. Additional expenses will be discussed with the customer.

• Report service concerns as soon as possible so we can attempt to resolve them during the trip.
• Include booking details, travel dates and a description of the issue.
• We will make reasonable efforts to investigate and respond appropriately.
• Refunds, compensation or adjustments will be considered according to the confirmed booking terms and applicable law.

• Customer information may be collected for booking management, communication, billing and service delivery.
• Relevant details may be shared with assigned drivers or service providers when necessary to fulfil the booking.
• Personal information will be handled in accordance with applicable privacy and data protection laws.
• Customer information will not knowingly be used for unrelated purposes without an appropriate lawful basis.

Jannat Transporters will make reasonable efforts to provide the services agreed upon at booking. However, we cannot guarantee against every delay, disruption or loss arising from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits any liability, consumer right or remedy that cannot lawfully be excluded or limited under applicable Indian law.

• Changes to travel dates, pickup points, destinations, vehicle categories or journey duration are subject to availability.
• Additional charges may apply to changes requested after confirmation.
• Changes may be necessary because of safety concerns, road conditions or government restrictions.
• Material changes to agreed fares or services will be communicated wherever reasonably possible.

These Terms & Conditions are governed by the applicable laws of India. Any dispute relating to a booking or transportation service should first be addressed through good-faith communication with Jannat Transporters.

Nothing in this clause limits a customer's right to approach an appropriate consumer forum or other competent authority under applicable law.

Jannat Transporters may update these Terms & Conditions when needed to reflect changes in services, operating procedures or legal requirements. The terms applicable to a booking should be read together with its quotation, booking confirmation and any specific conditions communicated to the customer.